Practical guidance for managing different thinking and working styles.
Simple, evidence-informed and 100% free resources to help line managers handle real workplace situations — from feedback and performance to disclosure and support decisions.
Why this hub exists
When thinking and working styles differ, small misunderstandings can quickly become performance issues, relationship breakdowns, or unnecessary escalation.
These resources are designed to help managers:
Make fair judgement calls
Set clear expectations
Give feedback that actually improves performance
Support employees without lowering standards
Who this hub is for:
Line managers and team leaders
New managers building confidence
Experienced managers dealing with complex people situations
HR teams supporting manager capability
Free Resources for Managers
Performance & Support
Not all performance problems are performance problems. Check whether someone has been enabled to succeed first.
Helps managers make fair judgement calls in grey areas and avoid both premature performance escalation and over-accommodation.
Giving Feedback Across Different Thinking Styles
Feedback can be interpreted very differently depending on how people think. Focus on clarity, outcomes, and shared understanding.
Helps managers give feedback that is fair, clear, and usable.
Managing Outcomes
Different people may get to the same result in different ways.
Focus on what needs to be achieved, not how it has to be done.
Helps managers set clear standards while allowing different working approaches.
Responding to Disclosure
How you respond to disclosure shapes trust and future openness.
Stay calm, avoid assumptions, and focus on what helps work succeed.
Helps managers respond confidently and appropriately when employees share diagnoses, disabilities, or working differences.
“Knowing more will help me improve my own skills as a leader!”
MANAGER
Investment bank
“You might not otherwise appreciate the little things that might help everybody out.”
MANAGER
Construction company
“I've learned to consider my communication to be suitable for my audience.”
MANAGER
Financial advisory firm
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