Recognizing capability, in practice
See how organizations have improved how capability is recognized, understood and put to work.
When the assessment format shapes who looks capable
A large technology company wanted confidence that its hiring process was identifying the skills that mattered — not simply the candidates most comfortable with familiar assessment formats.
What we did
Reviewed the candidate experience, gathered insight from employees and recruiters, and strengthened how candidates could demonstrate their skills and strengths.
66% increase in recruiters with high confidence in their decision-making.
94% saw opportunities to put the new practices into action.
Large technology company
When communication style shapes whose contribution gets seen
When communication style shapes whose contribution gets seen.
Different thinking and communication styles meant some contributions were easier to see than others — risking valuable ideas, strengths and problem-solving capability being missed.
What we did
Combined workforce insight, digital learning and live workshops to build more flexible collaboration practices.
63% reported improved collaboration.
Global gaming company
When default ways of working shape who looks like a strong contributor
As the organization grew, it wanted to understand whether meetings, projects and communication practices were enabling people to contribute at their best.
The risk: people who worked effectively in the existing formats could be more readily recognized as strong contributors — while other strengths remained less visible. >50% of participants didn’t initially feel that meetings and projects were flexible enough to let everyone work to their strengths.
What we did
Established a workforce baseline and identified practical opportunities to make meetings, projects and collaboration more flexible.
Growing tech company
Different situations, the same underlying question
Are you recognizing the capability you actually intend to recognize?
Across hiring, collaboration and everyday work, familiar signals and default practices can shape who gets seen, trusted and given opportunity.
“The training opened our eyes and changed our thinking.”
HR
Construction company
“I was a little skeptical... but it was a real eye opener for me. It was impactful, and I walked away thinking this has made a real difference to me.
Manager
Mining company
“I was so happy to be part of this process. I think it’s really important.”
RECRUITER
F100 retail firm
